Having a business that keeps up with life’s changes and demands is essential. While there’s a certain sense of security which these businesses have when it comes to sticking with what’s tried and true, like a fax machine , closing a deal with a handshake, or keeping track of clients with the help of a Rolodex, the truth is that these methods are simply not relevant for the modern age.
Many business owners are being left behind by their reluctant to modernize. Advancements in the workplace have helped many companies to keep moving forward while staying successful at the same time. Whether utilizing updated desktop operating systems (OS), security software that helps to keep trade secrets under wraps, scheduling software that helps to keep everyone on track, online faxing applications, or even instant messaging, there are a variety of ways that modernizing businesses can help in the long run. Here are some ways you can keep your small business moving forward and find even more success and growth.
1. Utilize new call center technology
Call centers are the first lines of contact for customers. These are the places where they can have questions about their accounts answered, shipments tracked, and even billing history checked into. In addition to having properly trained customer service reps, who have to be ready for any situation, the call center technology has to be up to par. Call centers have advanced as the years have progressed, and technology has done a good job of keeping up with the demand.
Call center technology allows a call center to integrate your customer service department with the other channels that your customers prefer, such as email, social media, video chat, and instant messaging. With this form of technology integration, a business ensures that call center reps can respond promptly to all inquiries. There is also a call center metric and KPI for measuring performance.
Instant messaging vastly improves interaction both in the workplace and with customers and tends to be more efficient than email. Customer service representatives can be reached quickly and efficiently by clients in case problems arise that require immediate assistance. Emails unfortunately aren’t always read immediately, so instant messaging can be a great way to streamline your customer service.
When checking into call center pricing for various types of call center technology, its best to find something that provides a simple user experience for both the customer and business. Some things to look out for when choosing new call center technology are how it handles inbound voice calls, outbound voice calls, ACD, IVR, Facebook Messenger, telegram integration, and personal routing.
2. Set up an eCommerce POS system.
For every brick and mortar store that sells a product, having an online presence can also be helpful. Especially in today’s COVID-19 world, people would rather have the option of being able to buy items from the safety of their homes. In 2020 online merchants gained an extra $107 billion in online sales. This is simply the reality of the world we’re living in. As a business owner, it’s essential that you plug into this growing need that your consumers have.
By utilizing such tools as QuickBooks POS integration, a business owner can tap into such online storefronts as Amazon, eBay, and even Instagram shopping. Having numerous options for customers to try allows a business to further modernize and increase sales while making sure that you keep accurate books that avoid human error. You’ll be able to track credit card sales and even get tax information with your Quickbooks desktop pro, as well as multiple additional features. Having effective point of sale software is a must for any e-Commerce business.
3. Outsource your work to remote employees.
All work does not have to be onsite. As we see now in our COVID-19 affected world, a lot of work which used to be done in the office can be done from home. This helps to cut down on costs associated with keeping an office open such as utilities, Internet usage, and even cleaning services. Technology is enabling workers the ability to work from the comfort of their home, while their maintaining productive output and results.